Terms and Conditions

1. Introduction and Scope

BYD Holidays operates an online global booking platform for accommodations and travel-related services, accessible through its website. Our platform assists users in:

Gathering travel information.
Determining the availability of travel products and services.
Booking hotels, airport transfers, and travel insurance provided by third-party suppliers.

Depending on your booking country, we may also offer customer support services for bookings made through our website. These Booking Conditions apply to all bookings made through BYD Holidays and are subject to the relevant supplier’s terms and conditions.

When you book a travel product, your booking is also governed by the supplier’s terms and conditions. This may include payment obligations, refund policies, penalties, availability restrictions, and terms of service use. These terms are provided to you before you make a booking and are incorporated into these Booking Conditions by reference.

Applicability:
These Booking Conditions apply to:

The individual making the booking.
All individuals included in the booking.

Please read these Booking Conditions carefully, as they form a binding agreement between you and BYD Holidays, acting as agents for suppliers such as airlines, tour operators, travel insurance providers, airport transfer services, and accommodation providers.

Acceptance of Terms:

By using our service and/or completing a booking, you confirm acceptance of these terms and the relevant supplier’s terms and conditions.
If you do not accept these terms, please do not use our service or book a travel product.

We may update these terms at any time, and your continued use of our service following updates constitutes acceptance of the revised terms. We recommend saving or printing a copy of these terms for your reference.

Failure to comply with a supplier’s terms and conditions may result in:

Booking cancellations.
Denial of access to travel services.
Loss of any money paid for the booking, subject to the supplier’s policies.

If you have any questions or need clarification about these terms, please contact us. Copies of the supplier’s terms and conditions are available upon request.

Here's a polished and concise reformatted version:

3. Agency

BYD Holidays acts solely as a travel agent, offering products from various suppliers, including airlines, holiday packages, group bookings, accommodations, travel insurance, and airport transfers. We operate under the terms and conditions of our Travel Partners, which apply from the time of booking.

Our role is limited to facilitating bookings and arranging contracts between you and service providers. We are not responsible for the delivery of services by these providers. If a travel service provider cannot fulfill their obligations, your legal recourse is directly with them, not BYD Holidays.

4. Reviews

User and accommodation reviews featured on our platform are sourced from third-party platforms, which operate under their own publication, scoring, and ranking policies. These reviews are provided for informational purposes only, and we do not monitor their accuracy or reliability.

5. No Recommendation or Endorsement

BYD Holidays does not endorse or recommend any specific travel service, supplier, or third-party product. We make no representations about the quality, amenities, or features of any service or product on our platform.

6. Prices Subject to Change

All prices are subject to availability and may change without notice. Prices are only guaranteed once your booking is fully paid. Factors such as currency fluctuations, fuel surcharges, taxes, and airfare increases may affect pricing.

We strive to ensure pricing accuracy; however, as an agent, we rely on information from suppliers. If a price change occurs before your booking is finalized, we will inform you. Note that some suppliers may adjust prices due to airfare, accommodation, or currency fluctuations after booking.

7. User Account

To access certain services, you may need to create an account. By doing so, you agree to:

Provide accurate and complete information and update it as needed.
Safeguard your login credentials and notify BYD Holidays immediately of any unauthorized use.
Be responsible for all activity under your account.

Personal information collected is handled per our Privacy Policy. Unauthorized or improper use of your account may result in suspension or termination.

8. Rules of Conduct and Usage

Our service is intended for personal, non-commercial use to help you find and book travel services. By using our platform, you agree to:

Be at least 18 years old and legally authorized to enter contracts.
Provide accurate and truthful information.
Use the platform in compliance with these terms and applicable laws.

When booking on behalf of others, you must:

Obtain their authorization.
Inform them of applicable terms and ensure their agreement.
Manage all matters related to the booking (e.g., payments, cancellations).

Prohibited actions include:

Engaging in illegal activities.
Posting offensive, fraudulent, or defamatory content.
Introducing harmful software or spam.
Violating intellectual property or data protection laws.

Violations may result in suspension, removal of content, or termination of access. Users can report abuse via info@BYDHolidays.com.

9. Access

We reserve the right to deny access to our services for valid reasons. Additionally, we may update or modify the website to reflect user needs or business priorities.

Service Suspension or Withdrawal
Our website is provided free of charge and may be suspended, withdrawn, or restricted for operational reasons. While we strive to give reasonable notice, uninterrupted access cannot be guaranteed.

(10) Charges, Taxes, and Payment

(a) Payment: Payment terms are outlined during booking. Failure to pay in full may result in cancellation.
(b) Fraud: Suspected fraudulent transactions will be reported to authorities.
(c) Currency: Exchange rates are calculated in real-time, but your payment provider’s rates may differ.
(d) Refunds: Refunds will be processed to the original payment method, subject to provider timelines.
(e) Taxes: Prices may include taxes, but additional local taxes may apply, payable at the destination.
(f) Payment Processing: Payments are processed via third-party systems. Users must ensure accurate and authorized payment details.

(11) Travel Advice (COVID-19)

Travelers are responsible for understanding and complying with COVID-19 regulations, including vaccination certificates and airline requirements. Refer to government and airline websites for updates. BYD Holidays accepts no liability for travel-related risks during the pandemic.

(12) Health Requirements

Ensure you meet health and vaccination requirements for your destination. Failure to comply may result in denied entry. Medical requests are subject to the discretion of service providers, and it is your responsibility to confirm accommodations for health-related needs.

(13) Amendments

Changes to bookings may incur fees, including those from airlines, hotels, and service providers. Changes are subject to the supplier's terms and availability.

(14) Cancellations, Refunds & No-Shows

Cancellation and no-show policies are governed by the service provider’s terms. Some bookings are non-refundable. Contact BYD Holidays or the service provider directly for assistance with cancellations or changes.

(15) Airfare Conditions

Airfares are subject to strict rules regarding changes, cancellations, and refunds.
Taxes and fuel surcharges may change without notice.
Passengers must check airline schedules and adhere to baggage restrictions.
E-tickets require photo identification at check-in.

17) Liability

BYD Holidays acts solely as an agent and has no liability for the supply of any booking elements, including illness, personal injury, death, loss, delays, or inconveniences caused by third-party providers unless due to our negligence.

Claims for damages (e.g., injury, illness, or loss) must be brought against the travel service provider.
Liability for third-party acts, omissions, or defaults is excluded to the extent permissible by law.
Where liability cannot be excluded, it is limited to the value of the purchased travel arrangements.
Force majeure or other uncontrollable events absolve BYD Holidays of liability.

(18) Compensation

BYD Holidays may receive compensation from travel providers for completed bookings made through our services.

(19) Redirection and Third-Party Booking Services

If redirected to third-party services (e.g., for travel insurance), any resulting bookings are between you and the third party. BYD Holidays assumes no responsibility or liability for such bookings. Refer to the third party's terms and conditions for your rights and their liability.

(20) Confirming a Booking

Your Booking Confirmation will outline the essential details of your booking, including services and costs.

Booking confirmations and travel documents will be sent to the email address provided during booking.
If you do not receive these within 24 hours, contact us immediately.

(21) Travel Insurance

BYD Holidays strongly recommends purchasing comprehensive travel insurance at the time of booking.

Coverage should include cancellation, medical expenses, repatriation, and baggage loss.
Review the provider’s terms and conditions before purchasing.
BYD Holidays is not responsible for any claims or losses related to travel insurance.

(22) Travel Documents

Travel documents (e.g., tickets, vouchers) may carry restrictions, such as non-refundability or amendment fees.

All documents must match the traveler’s identification.
It is the traveler’s responsibility to collect documents before departure and confirm accuracy.

(23) Data Protection

To process your booking, BYD Holidays may share your details with relevant suppliers. All reasonable measures will be taken to protect your information.

(24) Updates and Modifications

We reserve the right to modify these terms at any time without prior notice.

Updated terms are effective upon posting.
The applicable terms will be those in effect when the booking was made.

(25) Explore / Touring

Participation in activities is voluntary, and passengers are responsible for their physical readiness.
Risks include injury, illness, weather, wildlife, and other unforeseen circumstances.
BYD Holidays is not responsible for accidental or intentional harm, loss, or delays.
Passengers must secure personal belongings and comply with tour guidelines.
Tours and itineraries may be altered due to factors like weather, local conditions, or vehicle issues, with no refunds provided.

(26) Declaration

Passengers must reconfirm their bookings 72 hours before departure.
BYD Holidays reserves the right to recover legal fees and costs incurred in enforcing these terms.
By proceeding, you agree to all booking rules and conditions.